AshaApp Support

We're here to
help you.

Find answers, troubleshoot common problems, learn how AshaApp works, or contact our support team when you need a little extra help.

Quick help

What can we help you with?

Start with one of the support areas below to quickly find information about AshaApp.

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Account & Login

Help with signing in, account access, profile information and getting started.

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Messages & Chats

Troubleshoot private chats, groups, notifications, message delivery and conversations.

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Voice & Video Calls

Find help for calling, microphone, camera, permissions and connection problems.

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Media & Files

Help with photos, videos, files, downloads, sharing and media permissions.

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Privacy & Security

Learn about privacy controls, permissions, security and protecting your account.

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App & Updates

Get help installing AshaApp, updating the app, compatibility and common app problems.

Popular help

Common things people need help with

These topics can help you solve common AshaApp questions without contacting support.

I can't sign in to AshaApp Check your account details, connection and app version.

Messages are not being delivered Review your connection, notifications and recipient status.

My microphone or camera isn't working Check Android permissions and device settings.

Photos or files won't upload Check storage access, permissions and network connectivity.

How does AshaApp protect my privacy? Read about privacy, permissions and data practices.

How do I update AshaApp? Install the latest supported version of the Android app.

Account

Account & login support

If you cannot access your account, first check that you have a working internet connection and that you are using the correct sign-in information. Keep your app updated to the latest available version.

Messaging

Messages & conversations

If messages are not appearing or sending correctly, check your internet connection, restart AshaApp and make sure notifications and required permissions are enabled on your device.

Calls

Voice & video calling

For calling problems, check your microphone and camera permissions, verify that your device has a stable connection and make sure AshaApp is allowed to use the required device features.

Media

Photos, videos & files

If media cannot be sent or opened, check your network connection, available device storage and the permissions granted to AshaApp.

Privacy

Privacy & security

Your privacy matters. For detailed information about information collection, use, security, retention and your choices, please review the AshaApp Privacy Policy.

Application

App installation & updates

Always use a legitimate AshaApp distribution source and keep the application updated whenever a newer supported version is available.

Still need help?

If you couldn't find the answer you were looking for, contact the AshaApp support team. Please include a clear description of the problem and, when useful, your device model and app version.

AshaApp Support We're here to help with your AshaApp experience.

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